Fibre Alaska Gustavus Area Plans, Terms, and Conditions

Fibre Alaska Plan Options

Below are installation fees as well as our plan options

3-year contract:

With our three year plan, the one-time cabling and equipment installation price is half-off (reduced to $99)

2 Year contract:

With our regular service, we require a two-year commitment. This option includes a one-time cost for installation of cabling and equipment of $199

No Contract Option for Wireless Customers:

No contract option for Gustavus residents, you pay all install charges. These can range from $500 to over $1000 for installation of equipment and cabling, plus equipment at market rate ($150-$350). No contract will be required for these customers. The install and equipment cost will be calculated upon request.

No Contract Option for Fiber to the Home Customers:

For customers that opt to be installed via a direct fiber to the home equipment (as opposed to wireless), there is no contract for these customers and Fibre will pay a portion of the install costs. The install cost will be calculated upon request and the customer will pay the other portion of the installation cost.

Trial period and service guarantee:

If you are not satisfied with the service after the first 30 days, you can opt to return the equipment, the price of equipment will be returned, and you and will not be bound to the contract.

*All plans require a Fibre install technician to perform the install
*All speeds are as available, up to, and as is.
*All packages depend on availability and connection quality to your premises and are determined by Fibre upon installation.

Home entertainment support package:

The inside wiring maintenance is a $14 per month optional service. It covers support for any wireless router and internet-connected devices inside your home and inside wiring. This includes smartphones, tablets, game consoles, smart TV's, and other similar electronics. We can help you install and make sure these devices stay connected.

Inside wiring maintenance:

The inside wiring maintenance is a $3 per month optional service. It covers unlimited support with inside wiring inside your home. This package is already included with the home entertainment support package.

Trial period and service guarantee:

If you are not satisfied with the service after the first 30 days, you can opt to return the equipment, the price of equipment will be returned, and you and will not be bound to the contract.

*All plans require a Fibre install technician to perform the install
*All speeds are as available, up to, and as is.
*All packages depend on availability and connection quality to your premises and are determined by Fibre upon installation.

Fibre Alaska Network Management FCC Disclosure

Network Practices

General Description

Fibre Alaska provides a variety of Internet offerings to our residential and commercial customers over our broadband network and through other communications facilities connecting to the Internet. The Bandwith and Network resources that are used to deliver residential and commercial internet service are limited and shared among users.  We monitor our network and traffic patterns and make changes we deem necessary to manage and improve overall network performance. We use reasonable, nondiscriminatory, network management practices to improve overall network performance to ensure a high-quality online experience for all users. We use various tools and techniques to manage our network, deliver our service, and ensure compliance with our Acceptable Use Policy and our Terms and Conditions of Service. Our network management practices do not target any specific content, application, service or device. As network management issues arise and as technology develops, we may employ additional or new network management practices. Fibre Alaska does employ different techniques to improve its network quality to assure equal performance for all users.

Blocking

Fibre Alaska does not engage in any practice, other than reasonable network management disclosed herein, as stated within our acceptable usage policy, that blocks or otherwise prevent end-user access to lawful content, applications, service, or non-harmful devices.

Throttling

Fibre Alaska does not engage in any practice, other than reasonable network management disclosed herein, that degrades or impairs access to lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device.

Affiliated or Paid Prioritization

Fibre Alaska does not engage in any practice that directly or indirectly favors some Internet traffic over other traffic to benefit an affiliate or in exchange for consideration, monetary or otherwise.

Congestion Management

Network monitoring. We monitor our network for utilization trends. We receive regular reports showing changes in network traffic and congestion. We use this information to plan increases in available bandwidth, port additions or additional connectivity to the Internet. Should new technologies or unforeseen developments in the future make it necessary to implement an active congestion management program, we will update these disclosures and otherwise notify our customers of the scope and specifics of this program.

Potential heavy bandwidth users. Fibre Alaska generates reports showing end user usage for management of potential heavy bandwidth usage and the effects on our network.

Types of traffic affected. Our congestion management practices do not target any specific content, applications, services, or devices, or otherwise inhibit or favor certain applications or classes of applications.

Purpose of congestion management practices. Our broadband Internet network is a shared network. This means that our customers share upstream and downstream bandwidth. The goal of our congestion management practices is to enable better network availability and speeds for all users. Our congestion management practices serve to:

  • Help us adapt and upgrade our network to maintain or improve network performance as demand for our broadband Internet network increases.
  • Help us adapt and upgrade our network to maintain or improve network performance as demand for higher bandwidth applications increases. Some examples of higher bandwidth applications are gaming, streaming movies, and streaming high definition video.
  • Help us identify potential heavy bandwidth users.

Congestion management criteria.

Network monitoring

Our network monitoring provides data to help us plan upgrades to our network, equipment, technology, and connectivity to the Internet. As demand for our Internet service increases, and as demand for higher bandwidth applications increases, we monitor effects on network performance and plan upgrades as we deem necessary.

Potential heavy bandwidth users

We, in our sole reasonable discretion, determine the criteria for data usage that is not characteristic of a typical residential user of Fibre Alaska Internet broadband access service.  Subject to Fibre Alaska sole reasonable discretion, residential customer bandwidth usage is considered non-compliant if the usage is for commercial (profit or non-profit) purposes or is of a usage similar to that used for commercial purposes.

Effects on end-user experience

Because our broadband Internet network is a shared network, periods of high network demand may result in Internet traffic congestion. End users may experience reduced bandwidth or speed during these times. Although we work to engineer and implement solutions to eliminate congestion that affects the end user experience, new technologies or unforeseen developments may require implementation of an active congestion management program. Should it become necessary in the future to implement such programs, Fibre Alaska will notify its customers of the program and the criteria under which this congestion management will be implemented.

Application-Specific Practices

This section discloses any application-specific practices we use if any.

Management of specific protocols or protocol ports

To protect the security of our network and our customers, we may block known hostile ports. In such cases, we may block that specific port until the attack ceases, at which time we remove the block.

Modification of protocol fields

N/A

Applications or classes of applications inhibited or favored

N/A

Device Attachment Rules

This section addresses any limitations on attaching lawful devices to our network.

General restrictions on types of devices to connect to the network

We place no general restrictions on lawful devices that a customer may connect to our network, so long as the device is: (i) compatible with our network; and (ii) does not harm our network or other users. Our broadband Internet service works with most PCs and laptops including Macs, and other Internet-compatible devices like game systems and Internet-enabled TVs. If a password-protected wireless router is connected to our broadband Internet service, wireless Internet compatible devices properly connected to the router including computers, tablets, smartphones, and other devices can connect to our network. If a customer or potential customer believes they have an unusual configuration, our customer service department will help determine if there is a compatibility problem.

Optical Network Terminal

Our fiber broadband Internet service requires connection of an optical network terminal to our network. You must obtain an optical network terminal from us.

Wireless Internet Customer Premise Equipment (WI-FI)

Customers can obtain wireless premise equipment from us, or use a compliant model they provide.

Network and End-User Security

This section provides a general description of the practices we use to maintain the security of our network. We use a number of tools and techniques to protect our network and end users from malicious and unwanted Internet traffic such as preventing the distribution of viruses or other harmful code and preventing the delivery of spam to customer email accounts.

Practices used to ensure end-user security, including triggering conditions

Virus and Spam filtering

N/A

Hostile port blocking

We may block known hostile ports to prevent unwanted files, browser hacking, and virus attacks.

Performance characteristics

Fiber Alaska provides what is known in the industry as a "fixed broadband" Internet access service to both residential and commercial users, that is designed to provide the capability to transmit data to and receive data from all or substantially all Internet endpoints. Fibre Alaska offers multiple packages (or "tiers") of broadband Internet access service for residential or commercial use with varying speeds, features, and limitations that may affect the suitability of such service for real-time applications. The features, pricing and other commercial terms of our service offerings are modified from time to time, and not all packages are available in all areas. Each package is priced to reflect the particular speed, features, and limitations of that package. Full descriptions of currently available packages, including pricing information are available at : www.fibrealaska.com/gustavus/residential

The FCC requires that we disclose information regarding the expected and actual upstream and downstream speeds and latency of our services. Our advertised speeds are estimates (i.e., "up to" the specified speed) and our Internet access service is provided on a best effort basis and cannot be guaranteed. The actual speed a subscriber experiences may vary based on a number of factors including, but not limited to (i) variances in network usage; (ii) the capabilities and capacities of the customer's computer and/or local area network (LAN) devices such as wireless routers; (iii) latency (i.e., the time delay in transmitting or receiving packets as impacted in significant part by the distance between points of transmission); (iv) the performance of the content and application providers the consumer is accessing, such as a search engine or video streaming site; and (v) performance characteristics of transmissions over portions of the Internet that are not subject to our  control.

There are various tools available online that measure Internet Performance, including downstream and upstream speeds. One such test is operated by Ookla Inc. and can be accessed at http://www.speedtest.net/. Using information compiled from individual tests, Ookla Inc. also reports a "rolling mean throughput" speed in Mbps over the past 30 days for the top 20 ISPs with at least 100 tests. Listed below are all our packages, prices, advertised speeds, and features, and the latest speed test results (tested from a test setup in our office via speedtest.net) for all of our packages that are available following this link: www.fibrealaska.com/gustavus/residential

 Privacy Policy:

We collect and store information from many sources as it relates to providing and maintaining service to our customers. Individually identifiable customer information, including usage data obtained in our role as your broadband Internet access service provider, is only used to provide the service, improve your use of the service, manage our network, or as otherwise required or authorized by law.

We do not disclose individually identifiable broadband Internet access service customer or use information to third parties except: (i) as necessary to provide our broadband Internet service and to manage our network; or (ii) in response to law enforcement requests, subpoenas, court orders, or as otherwise required or authorized by law.

Fibre Alaska reserves the right to add new information when available in the future.