Fiber Alaska Gustavus Area Terms and Conditions

 

Plan options:

Below our plan terms and options are explained.

2 Year contract:

With our regular service we require a two year commitment. This option includes a one time cost for installation of cabling and equipment of $299 and requires the $6 equipment insurance plan on the account. Alternatively, you may optionally choose to purchase the equipment at the market rate and yourself ($150-$350) and not pay insurance.

3 year contract:

With our three year plan the one time cabling and equipment installation price is reduced to $199, and requires the $6 equipment insurance plan on the account. Alternatively, you may optionally choose to purchase the equipment if you at the market rate ($150-$350) and not pay insurance.

No Contract option for Wireless customers:

No contract option for Gustavus residents, you pay all install charges. These can range from $350 to over $500 for installation of equipment and cabling, plus equipment at market rate ($150-$350). No contract or insurance will be required for these customers. The install and equipment cost will be calculated upon request.

No Contract option for Fiber to the home customers:

For customers that opt to be installed via a direct fiber to the home equipment (as opposed to wireless), there is no contract for these customers and Fibre will pay a portion of the install costs. The install cost will be calculated upon request and the customer will pay a portion of the installation cost.

Equipment insurance:

We offer two insurance plans which provide coverage should any customer equipment suffer damage: The first assurance plan covers the replacement of the equipment for $6 per month with a $30 deductible.  The second assurance plan, $8 per month, covers replacement of the equipment and the first two hours of labor for the service call, also with a $30 deductible.  Your choice of these assurance plans is required for the three year contract and available for the two year contract if requested. These plans include wiring maintenance. The $6 insurance plan is required with the contract options.

Home entertainment support package:

The inside wiring maintenance is a $14 per month optional service. It covers support for any wireless router and internet-connected devices inside your home and inside wiring. This includes smartphones, tablets, game consoles, smart TV’s, and other similar electronics. We can help you install and make sure these devices stay connected.

Inside wiring maintenance:

The inside wiring maintenance is a $3 per month optional service. It covers unlimited support with inside wiring inside your home. This package is already included with the home entertainment support package.

Trial period and service guarantee:

If you are not satisfied with the service after the first 30 days, you can opt to return the equipment, price of equipment will be returned, and you and will not be bound to the contract.

 

 

*All plans require a Fibre install technician to perform the install
*All speeds are as available, up to, and as is.
*All packages depend on availability and connection quality to your premises and are determined by Fibre upon installation.